Volvo

Bridge End Garage Levens, Nr. Kendal, Cumbria LA8 8EL
United Kingdom
Call: 01539 552441

Mazda

Bridge End Garage Levens, Nr. Kendal, Cumbria LA8 8EL
United Kingdom
Call: 01539 552441

Renault

Bridge End Garage Levens, Nr. Kendal, Cumbria LA8 8EL
United Kingdom
Call: 01539 552441

Dacia

Bridge End Garage Levens, Nr. Kendal, Cumbria LA8 8EL
United Kingdom
Call: 01539 552441

SUV/ Crossover

The Volvo XC90
Starting From £61,990 Details Offers
The New XC60
Starting From £47,460 Details Offers
The Volvo XC40
Starting From £35,830 Details Offers
The Volvo C40
Starting From £44,800 Details

Estate/ Hatchback

The Volvo V90
Starting From £44,725 Details Offers
The Volvo V60
Starting From £41,325 Details Offers

Saloon

The Volvo S90
Starting From £60,025 Details Offers
The new Volvo S60
Starting From £44,580 Details Offers

Here are the answers to your most
frequently asked questions.

Do you need more information or have further questions?

No problem! Contact our Care by Volvo Customer Relation Centre on
0800 0318065, via online chat or e-mail.

We're here to help.

Opening hours: Monday - Thursday 09:00-18:00, Friday 09:00-17:00
(except bank holidays), Saturday 09:00-13:00.

Subscription & cars

You can choose the usual 3-month notice period or commit to a fixed 36-month period, whichever suits your situation.

If you’re looking for a hassle-free and flexible alternative to leasing or buying a brand new car with no hidden cost, then Care by Volvo is perfect for you!

You can subscribe online anytime, anywhere.

  1. Order your car

    Choose the model, colour and trim that suits your lifestyle, from Saloons to SUVs. Choose either a pre-built car with quick delivery, or personalise your own.

  2. Start your 3 months’ or 36-month subscription.

    Simply fill in your details to confirm your order and credit eligibility, then register for your 30-day car insurance.

  3. Get your car.

    Choose a retailer for pickup or select home delivery and we’ll let you know when your model will be ready.

  4. Hit the road.

    Start driving your Volvo. With a 3 months’ subscription you can change your car or cancel with just 3 months’ notice period.

Subscribing online is quick, taking just a few minutes (providing there is no complications with your credit check).

Yes, it is entirely your choice whether you would rather sign up online by yourself, or receive assistance from a Volvo retailer and sign up in one of our participating dealerships.

Your Care by Volvo subscription begins as soon as you receive your first car.

A Care by Volvo subscription lets you enjoy all the perks of having a car with none of the hassle because most operating costs are covered. This includes essentials that you’d otherwise have to add later on, such as service, maintenance and replacement tyres (when worn through normal use).

Subscribing is also a more flexible way to access a car, as we ask for a minimal commitment compared to traditional finance agreements. With Care by Volvo, you only need to give 3 months’ notice to change car or cancel.

Note: 3 months' notice do not apply to fixed-term subscription offers.

Care by Volvo offers a range of models, trims and engines to suit your lifestyle, from SUVs to saloons, all with advanced features. By selecting a ‘ready-to-deliver’ vehicle you can get your car in 1 calendar month. Alternatively you can personalise your own car from the factory.

All cars are available for the three-month subscription or 36-month subscription. Pre-built cars are ready for delivery within one month of receiving your prepayment and the personalised cars in 3-8 months.

Pre-built cars are readily available in stock and can be delivered within 30 days. If you want to customise features such as colour, upholstery or a tow bar, you should order a personalised car instead.

Depending on the car model and the choices you make, the delivery time for personalised cars varies. Other than that, the price and subscription conditions are the same for personalised and pre-built cars.

The cars offered by Care by Volvo are brand new cars, regardless if you choose a personalised car or a pre-built car.

Our pre-built cars are delivered within 30 days after we receive your prepayment. Our personalised cars currently take 3-8 months.

You can collect your car from a preferred retailer or choose to have your car home delivered, simply let us know on your welcome call if this is your preference.

In order for the retailer to hand over the car, you must present your valid driving licence (and a utility bill issued within the last three months in the event your driving license does not show your current residential address) and current signed passport. You will also need to provide your insurance details (either your own insurance documents or the Care by Volvo insurance documents we sent you in advance). The same conditions apply for home delivery of your car.

Care by Volvo offers a semi-electric tow bar as an accessory. If you wish to add other accessories (for example a roof box), you may of course add this, but you would need to pay for these accessories outside of your subscription. A retrofitting of permanently installed accessories is not permitted. If you have any questions, feel free to contact our Customer Relation Centre.

Absolutely.

Car change, return & cancellation

Flexibility has a lot of meanings, but here at Care by Volvo it means the freedom to choose the right car for you and your life. Unlike traditional finance offers, we offer a 3 months’ notice to change car or cancel.

Note: 3 months' notice do not apply to fixed-term subscription.

You can change your vehicle at any time with just 3 months’ notice. If you decide to switch, the same rules apply for your next car.

If you want to switch, just contact our Care by Volvo Customer Relation Centre phone: 0800 0318065, email: carebyvolvo-uk@volvocars.com.

Note: 3 months' notice does not apply to fixed-term subscription offers.

You can cancel your Care by Volvo subscription at any time with just 3 months’ notice. If you want to cancel your Care by Volvo subscription, just contact our Care by Volvo Customer Relation Centre (Phone: 0800 0318065, Email: carebyvolvo-uk@volvocars.com).

The 36-month subscription runs for the entire 36 months and cannot be cancelled earlier.

Note: 3 months' notice do not apply to fixed-term subscription.

Once you have given notice to our Customer Relation Centre that you wish to end your subscription, they will arrange an appointment for the return of the vehicle at your house. As part of the return process, an independent inspector will come to your house to inspect the car with you for any excessive wear & tear in accordance with the BVRLA Fair Wear & Tear Guide and to note any missing items. Any identified costs will be invoiced to you within 4 weeks.

In case you are switching to another car your Care by Volvo retailer will contact you in good time before the end of the contract to arrange an appointment for handover of the new car and return of your current vehicle. As part of the return process, a preliminary inspection of the returned car will take place and any wear and tear on the vehicle will be documented in the return protocol. Afterwards the car will be inspected by our vehicle return centre and any charges will be identified. You will be given full information about such costs within 4 weeks after you return your car.

No, the Care by Volvo vehicles cannot be purchased at the end of the subscription.

Costs & fees

Your Care by Volvo subscription fee covers all costs of operating your vehicle; you only pay for consumables such as fuel, AdBlue, washer fluid and oil (if it needs to be refilled before the scheduled inspection), as well as fees for speeding, tolls, and parking. For full details, please see our “List of charges” in the Care by Volvo customer Terms and Conditions, which you can download at the bottom of this page.

Insurance also sits outside of your subscription fee however we do offer you 30-day comprehensive insurance. The 30-day insurance is subject to acceptance criteria from the insurer and requires you to separately register for the trial insurance at cbvinsurance.co.uk – please see Insurance section below.

For consumers (personal customers), all Care by Volvo prices displayed online are gross prices including VAT. This means that the price you see is what you pay. For business customers, net prices are quoted. The VAT will be added in afterwards.

When you sign up for a subscription, you will need to pay an advance payment online by credit/debit card. We accept Visa, Mastercard and American Express.

The advance payment will be deducted from your first monthly invoice.

Other than your advance payment, you will pay your monthly subscription fees and any additional charges by Direct Debit. We will request your bank details to set the Direct Debit up and send you a copy of the Direct Debit mandate for your records.

Please make sure to renew the mandate if you bank details have changed.

Wear and tear is expected, it’s just part of motoring! We therefore don’t charge for fair wear and tear. However, for excessive wear and tear in relation to the age and mileage of the vehicle you may be liable for necessary repair and maintenance costs to bring the car to a standard acceptable in accordance with the BVRLA Fair Wear & Tear Guide. For full details, please see BVRLA Fair Wear & Tear Guide here.

Nope, this will be included in your subscription!

No, this is included in your subscription, along with any work required to pass the MOT.

£0, no deposit required!

There isn’t a sign-up fee! Once your order is confirmed, we will take your first monthly subscription fee as an advance payment. The advance payment is then deducted from your next invoice on a pro-rated basis depending on when you take delivery of your car. Your subscription fee will always be paid a month in advance.

On the 1st working day of each month. Your subscription fee will always be paid a month in advance.

The first month’s payment (the “advance payment”) will be deducted when your subscription order is confirmed. The first and second monthly payments will be taken on a pro-rated basis depending on when you take delivery of the car.

You will pay the subscription fees monthly in advance on the first working day of each month. Any additional charges or fines will be settled monthly in arrears (usually together with the subscription fee for the upcoming month). If you take delivery of your car in the last few days of the month, please note that your first and second monthly payments will be taken at a later date.

Example 1 - You take delivery of your car between 1st and 25th of March

On 1st April – you will receive two invoices:

  • First monthly invoice (for period from date of delivery until 31st March). This invoice will be £0 (the subscription fee for this month is already covered by part of the advance payment);
  • Second monthly invoice (for period from 1st April until 30th April) – this invoice will cover the subscription fee for the remaining number of days which has not already been covered by the advance payment;

On 1st May – you will receive one invoice.

  • Third monthly invoice (for the period from 1st May until 31st May) – this invoice, and all subsequent invoices, will be for the full month subscription fee.

Example 2 – You take delivery of your car between 26th March and 31st March

1st April – You will not receive any invoices.

1st May – You will receive three invoices:

  • First monthly invoice (for period from date of delivery until 31st March) – this invoice will be £0 (the subscription fee for this month is already covered by part of the advance payment);
  • Second monthly invoice (for period from 1st April until 30th April) – this invoice will cover the subscription fee for the remaining number of days which has not already been covered by the advance payment
  • Third monthly invoice (for the period from 1st May until 31st May) – this invoice, and all subsequent invoices, will be for the full month subscription fee.

When you sign up for a subscription, you will need to pay an advance payment to complete your order. The advance payment is equal to your normal monthly subscription fee. You will pay the advance payment online by credit/debit card.

When your credit is approved, the advance payment will be deducted from your bank account. Prior to that, the amount will only be temporarily reserved in the account.

The advance payment is then deducted from your next invoice on a pro-rated basis depending on when you take delivery of the car.

Car usage

You can share your car with whomever you wish to as long as he/she is named on an applicable fully comprehensive insurance policy. For avoidance of doubt, as the subscriber you are responsible for ensuring all drivers of your car comply with the terms. Holders of a provisional valid driving licence may use the car, provided that such driving takes place in a non-commercial setting.

You will select your annual mileage allowance when taking out your subscription. You may request to change your mileage allowance at any time if you believe that you are going to exceed or fall short of your mileage allowance. Any change will trigger an adjustment of your subscription fee going forward.

When you request a change to your mileage allowance or return your vehicle, the included mileage per year will be converted to the period driven. Be sure to carefully select the mileage band that best suits your needs. You will be charged an excess mileage fee of GBP 0.20 per mile when changing or returning your car in the case you exceed your chosen mileage allowance. When revising your annual mileage allowance, you will need to settle any excess mileage driven prior to the change. Please note that you will not receive any reimbursement for the mileage you do not use.

EG 1: If you choose an annual mileage allowance of 6000 miles (monthly average of 500 miles) and decide to switch or return your car after six months, your mileage allowance up to this point would be 3000 miles (500 x 6). If, at this time, you have driven more than 3000 miles, you will be charged for the additional miles.

EG 2: If you choose an annual mileage allowance of 6000 miles (monthly average of 500 miles) and decide to switch or return your car after six months and 15 days, your mileage allowance up to this point would be ~3250 miles (500 x ~6.5). If, at this time, you have driven more than 3250 miles, you will be charged for the additional miles.

Yes, you are allowed to enter and/or transit the vehicle to the following countries: Austria, Belgium, Bulgaria, Cyprus (applies only to areas under the control of the Republic of Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Iceland, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Portugal, Poland, Romania, Sweden, Switzerland, Slovak Republic, Spain, If you wish to travel to a country not listed , please contact our Customer Relation Centre in advance. If you take your subscription car abroad, you have to make sure; the insurance includes foreign comprehensive cover, you have the required documentation and you have our written permission.

Your ordered Care by Volvo vehicle will be delivered to a Care by Volvo retailer of your choice. The selection of the delivery location will be made at the end of the ordering process, after the configuration of your desired vehicle.

Please observe the instructions in the driver's display first. If there are any further questions, please press the On Call button in your vehicle. Our Customer Relation Centre will then organise the necessary help for you.

Please press the On Call button to connect directly our Customer Relation Centre. They will organise help and ensure that you are mobile again as soon as possible.

When it is time for service our Customer Relation Centre will contact you in good time with information about the needed service to be performed and contact information to your Care by Volvo service partner. Then you just simply call your Care by Volvo service partner to schedule a time that fits your schedule.

Yes, customers may apply decals or signwriting to the vehicle provided that it is removed before the car is returned. Please note you are liable for any damage left behind once the film has been removed.

You are allowed to bring animals in your Care by Volvo vehicles. Keep in mind to make sure your animal is safe in the car as if they damage it (for example rip the leather), you will be liable for the cost.

No, smoking/vaping is not allowed in the car.

Insurance

The first 30 days of your subscription includes insurance (subject to meeting our eligibility criteria), thereafter you can choose to continue with your Care by Volvo insurance, or choose to buy your own.

The cost of Care by Volvo insurance varies depending on several factors – namely the vehicle you choose, your age, driving experience and where the vehicle is to be kept. For example, an indicative quote for a 40 year old who has held a Full UK license for over 5 years with 4 years No Claims Bonus living in Guildford, Surrey driving a XC40 T3, would be £65.22 per month. You can obtain an indicative quote by speaking to one of the team.

Most Care by Volvo subscriptions include a 30-day comprehensive trial insurance which means you don’t need to worry about insurance hassle, just collect your car upon delivery, activate the start date and drive away safely. After the 30-day trial period you will be charged separately for your insurance on a monthly basis.

Providing you take our 30-day trial insurance we will contact you during this period to provide an individual quote for your ongoing subscription (Day 31 onwards).

You are at all times during your subscription responsible to make sure that your subscription car is covered by a fully comprehensive insurance, whether it’s using our 30-day trial insurance, or the individually quoted insurance following the 30-day trial (just make sure you accept your individual quote at latest before the expiry of the trial insurance) or if you instead prefer to arrange your own fully comprehensive insurance.

Further details can be found at cbvinsurance.co.uk

Note: 30-day trial does not apply to fixed-term subscription offers.

Yes, although we strive for a smooth and hassle-free car subscription service, we understand that some of our customers might not want to utilise the 30-day insurance and instead want to arrange their own fully comprehensive insurance valid from the day the car is being collected and for as long as the subscription is valid.

It is important you understand and make sure you and your own insurance policy complies with all conditions related to insurance in the Care by Volvo customer Terms and Conditions. If arranging your own fully comprehensive insurance you must inform the insurer already at the application stage that you are neither the owner or registered keeper of the car, and that in case of a total loss, your insurer must compensate the lawful owner of the car (Care by Volvo Car UK Limited) for its market value directly.

You must also make sure that your own fully comprehensive insurance covers;

  • Accidental damages (i.e. if your car is damaged by accident, vandalism or malicious damage, including standard accessories on it).
  • Damages to windscreen and windows (including possible glass sun roof).
  • Fire & theft damages (If your car is lost or damaged by fire, lightning, explosion, theft or attempted theft, including standard accessories on it).
  • Third Party Liability insurance (i.e. damages to other vehicles, damages to property and injury to other people or animals).
  • Misfuelling cover (at least compensation for draining and cleaning the fuel tank at the filling station, or after being towed to a repairer).
  • Courtesy car (temporary replacement car in case of loss or insurance damage repair) should be selected as if your subscription car is off the road, you will still be required to pay your monthly subscription fees.
  • Your insurance cover must comply to that Volvo Car authorised repairers/retailers should be used for insurance related repairs of all Care by Volvo subscription cars, using only genuine manufacturer (OEM) parts. Exceptions may apply for example due to geographical circumstances in certain occasions, but this then requires prior approval by Care by Volvo.
  • The main policyholder of the insurance must also be the registered Care by Volvo subscription customer.
  • The policy must start on or before the delivery date of your car and you are at all times during your subscription responsible for making sure that your own insurance policy contains accurate information of the car, its ownership and drivers, such as licence plate number, car specification (e.g. engine type, equipment specification etc.), named drivers of the policy and that you are neither the owner or registered keeper of the car, and that in case of a total loss, your insurer must compensate the lawful owner (Care by Volvo Car UK Limited) of the car for its market value directly.
  • The excess amount (your own risk in case of causing a damage) should be maximum £1,200 per damage incident.
  • Your insurance provider must be an authorised provider of motor insurances in the UK (i.e. approved by the FCA).

If you take your subscription car abroad, you must make sure the insurance includes foreign comprehensive cover (with exception of Roadside assistance).

Volvo Assistance (Roadside assistance and emergency assistance) is included for all Care by Volvo subscription cars 24/7. Consequently, the features included in the Volvo Assistance is not required to be included in the insurance cover for UK or abroad.

Yes, but you would need to ensure that your own insurance meets our requirements listed in the question “Can I use my own insurance with my subscription car?“.

Yes, you need to activate the insurance by informing the Care by Volvo insurance provider of the start date, activation and contact details can be found on cbvinsurance.co.uk.

Essentially you need to be minimum aged 25, held a full UK or EU driving license for minimum 12 months and maximum 3 fault claims & 3 minor convictions in past 5 years. For complete eligibility criteria please visit cbvinsurance.co.uk.

Yes, and you can still register through cbvinsurance.co.uk to obtain an individual quote for a comprehensive insurance suitable for your Care by Volvo subscription car including its flexible term. You can of course also use your own insurance but you would need to ensure that your own insurance meets our requirements listed in the question “Can I use my own insurance with my subscription car?“.

Insurance cost is individualised and depends on various factors such as car specification, driver age, claims history, driving license penalty points, if you require additional drivers or not etc. We offer 30-day comprehensive insurance when you sign up to our Care by Volvo subscription. If you register for our 30-day insurance, you will be quoted individually for a permanent (from day 31 and onwards) comprehensive insurance suitable for your Care by Volvo subscription car, including its flexible term. But you can also use your own insurance but you would need to ensure that your own insurance meets our requirements listed in the question “Can I use my own insurance with my subscription car?“.

The insurance excess is the amount you will be required to pay when you make a claim on your insurance policy. In other words, it’s the amount you agree to contribute towards the cost of a claim, for example if you have caused damage to the car (i.e. your own risk).

The excess payable depends on your age; drivers aged 30 and over have an ADFT excess of £500, meanwhile drivers aged 29 and under have an ADFT excess of £750 (ADFT = Accidental Damage Fire & Theft).

In case of any kind of accident or damage, report this without delay in accordance with your insurance provider’s requirements and ensure that such damage is repaired at a Volvo Cars authorised workshop. In the event of a break-in, theft or collision, please contact and consult with the police without delay. General guidelines for UK can be found here: https://www.gov.uk/vehicle-insurance/if-youre-in-an-accident.

We will provide you with a courtesy car when you reasonably need one while your subscription car is being worked on at one of our authorised workshops. This only applies to workshop visits which have been approved by us in advance or if we ask you to book your car into the workshop (please let us know in advance if you require a courtesy car).

Creditworthiness, Affordability and Identity-Verification Assessment

Personal customer:

  • To apply for a Care by Volvo subscription, you must be at least 18 years of age and a UK resident for tax purposes.

Business customer:

  • To apply for a Care by Volvo subscription, you must be at least 18 years of age and a UK resident for tax purposes. If you aren’t a director of the business, we may request proof from the company director/directors that you are entitled to subscribe to a business scheme.
  • The business must also have been trading for a minimum of 12 months and be able to show trading activity for this period.
  • If you have a Company registration number or a VAT number, you can subscribe as a Care by Volvo business customer.

As part of the application process, Care by Volvo will perform a creditworthiness, affordability and identity-verification assessment.

For a personal subscriber or non-registered business; e.g., a sole trader, the creditworthiness and affordability assessment are performed on your financial position. If you are applying as a business subscriber, we complete the creditworthiness and affordability assessment of your company.

This application process will create a credit footprint and will have an adverse effect on an applicant’s credit file for a period of time.

We use a third party, credit-reference agency as part of our creditworthiness and affordability check. Our third-party credit checks are performed by Experian UK. We would encourage any of our personal or business applicants to contact Experian if you’d like an understanding about your credit file and the information held within.

Personal and non-registered business applicants - e.g. sole trader

You will need to provide the following:

  • Your basic personal details - e.g. full name, address and date of birth.
  • Your gross annual household income, number of dependents and living arrangements. This allows us to establish if the subscription is affordable.
  • Your bank account details to process your monthly payments.

To give us the best chance of accepting your Care by Volvo subscription, you should:

  • Ensure your address is accurate and up to date – and ensure you are registered to vote on the electoral role at your current address.
  • Use your full registered name.
  • Use a bank account that is your own.
    If asked during the application process, provide your most recent and accurate gross annual income.

In some cases, we may ask you to provide additional documentation to substantiate the information provided. Examples of these requests could include the following*:

  • A copy of your driver's license, passport or documentation to prove your address.
    Most recent payslips, an employment contract, HMRC tax return, pension P60 or statement, or registered accountant letter.

*Note: The documents listed above are meant as a guide only and are not an exhaustive list. Care by Volvo reserves the right to decline applications if applicants are unable to satisfy our lending criteria.

Registered business applicants - e.g. limited liability company

You will need to provide the following:

  • Your company’s name, company registration number (CRN) and registered address. Signatory’s personal details - e.g. full name, address and date of birth.
  • Your company’s bank-account details to process each monthly payment.

To give us the best chance of accepting your Care by Volvo subscription, you should:

  • Ensure that the address provided is your registered company address.
  • Use your company’s full name.
  • Ensure the signatory uses their full name.

In some cases, we may ask you to provide additional documentation to substantiate the information provided. Examples of standard requests could include the following*:

  • Documentation to prove that the applicant can apply on behalf of the business.
  • Annual financial statements for an accounting period no older than 12 months from application to include at least a statement of income.

*Note: The documents listed above are meant as a guide only and are not an exhaustive list. Care by Volvo reserves the right to decline applications if applicants are unable to satisfy our lending criteria.

Care by Volvo works with the credit bureau Experian UK. The credit decision is based on our assessment, using data provided by Experian. The credit score itself is only one factor among many in the assessment of an application and our Customer Service agents do not have access to factors in which decisions are made.

One factor which could enhance your chances of being accepted would be to ensure your credit score is as high as possible. To learn more about your credit report and to understand how your credit file can be improved, we suggest speaking to Experian.

Personal and non-registered business applicants - e.g. sole traders:

The creditworthiness and affordability assessment for a personal or non-registered business applicant determines if an applicant’s household monthly disposable income is able to sustain the subscription product selected.

The monthly disposable income is calculated using a combination of the information you provide in your application with publicly available data from the credit bureau and the National Statistics Family Spending Survey.

As a responsible lender, it is of vital importance that a Care by Volvo subscription is affordable and fits comfortably within an applicant’s financial lifestyle.

Registered business applicants - e.g. limited liability companies:

The assessment for a registered business is conducted using a combination of public data that relates to the business’s credit rating, turnover, profits and debt levels.

Many applications in the UK are referred due to affordability. This referral requires a manual review by our credit risk analysts. We want to take steps to ensure we continuously meet the FCA’s requirements on creditworthiness and affordability, and it is of equal importance that we understand our applicant’s financial position. We want to ensure your Care by Volvo subscriptions are affordable and sustainable over the term.

Whilst we’d love to help all of our applicant’s drive a Volvo, on occasions, circumstances mean that we can’t progress some applications. We understand that this is disappointing and could be frustrating. Due to the relationship that we hold with Experian and the fact that our lending criteria is classed as commercially sensitive data, we are unable to discuss the reason an application is declined.

Should you wish to know about the information held by Experian, please contact them directly.

Business customer

Care by Volvo is the flexible car subscription from Volvo. You can order online with no deposit or hidden costs. A company car for all you can share it freely with colleagues.

A Care by Volvo subscription lets you enjoy all the perks of having a car with none of the hassle because most operating costs are covered. This includes essentials that you’d otherwise have to add later on, such as service, maintenance and replacement tyres (when worn through normal use).

Subscribing is also a more flexible way to access a car, as we ask for a minimal commitment compared to traditional finance agreements. With Care by Volvo, you only need to give 3 months’ notice to change car or cancel.

Note: 3 months' notice do not apply to fixed-term subscription.

If you have a Company Registration Number or a VAT number you can subscribe as a Care by Volvo Business Customer. Sole traders who do not have a VAT number are requested to sign-up as a Personal customer.

The Care by Volvo subscription offer is currently the same for retail and business customers. We reccomend you get in touch with Customer Relations to learn more about our existing offers.

Care by Volvo offers a range of models, trims and engines to suit your lifestyle, from SUVs to saloons, all brand-new and with advanced, state-of-the-art features. All our cars are available for the 3-month subscription or the 36-month subscription.

Your Care by Volvo subscription fee covers all costs of operating your vehicle; you only pay for consumables such as fuel, AdBlue, washer fluid and oil (if it needs to be refilled before the scheduled inspection), as well as fees for speeding, tolls, and parking. For full details, please see our full FAQs.

Insurance also sits outside of your subscription fee however we do offer you 30-day comprehensive insurance. The 30-day insurance is subject to an acceptance criteria from the insurer and requires you to separately register for the trial insurance at www.cbvinsurance.co.uk – select Care by Volvo business.